Best Western Plus New Orleans Airport Hotel

Our experience was very good. Being able to communicate through the app with the hotel helped a great deal. Ms. L immediately answered our messages. She was extremely helpful and friendly. Check-in & out were easy. The room was clean and quiet. The mattress is, however, extra firm. It was okay, but it would've been better if we had more pillows. I'm sure we could have gotten more, but we decided not to ask. Continental breakfast was standard; I always enjoy waffle stations, and it was the best part of the meal. The staff overall provided good customer service. We would stay there again.

I have traveled a good bit. I was very pleasantly surprised with the cleanliness and comfort of my room. The entire facility was well kept although I didn't look at the entire facility. My bathroom was perfect, the surfaces were actually shiny clean. The staff was friendly and although I arrived for breakfast at the very end of serving time, the staff made sure I had what I wanted. I was meeting someone at the airport and although the airport entrances are under construction, everything was well marked. It was very easy from this hotel.

The morning front desk staff and shuttle driver were wonderful. Very helpful and friendly.

It was close to the airport. The staff especially Ms Tina was very welcoming and helpful in receiving and telling us about restaurant situation to.get food.

Location was great. Rooms were clean and comfortable.